Apppointment FAQ’s
Q: How far in advance should I book an appointment?
A: Saturdays are our busiest day of the week and can book out by 3-6 weeks. We recommend booking at least 2 months in advance if you can.
Q: Is there a fee to book an appointment?
A: In general, we do not charge for our appointments, but do require a card on file to hold your appointment*. No-shows will be charged $50. If you are not able to keep your appointment, we ask that you inform us at least 24 hours in advance. We often have a wait-list and could offer the appointment to another bride.
*A $50 appointment fee will be charged for appointments during Holiday Season. Here’s why: we book up quickly during Holiday Season and often have pretty extensive waitlists. While we would love to have all brides in while they are home visiting family, we want to make sure the brides we do see are actively shopping for their wedding gowns. This $50 fee is non-refundable, however, it will go towards the purchase of your wedding gown, or any item valued $50 or more at either of our boutiques! This store credit will expire one year from the date of the appointment.
*A $50 appointment fee will be charged for appointments during Trunk Shows. Here’s why: Trunk Shows are great opportunity for us to highlight a specific designer for a weekend. Lily Saratoga pays to have additional dresses from that designer shipped to our store for that weekend. We also offer brides a 10% discount on their gown purchase from that designer. While we would love to have all brides in during this time, we want to make sure the brides we do see are interested in the featured designer. This $50 fee is non-refundable, however, it will go towards the purchase of your wedding gown, or any item valued $50 or more at either of our boutiques! This store credit will expire one year from the date of the appointment.
Q: How many people can I bring to my appointment?
A: As we are an intimate boutique with limited space, brides are limited to 4 guests only. Here’s why: Our spaces are set up to only accommodate 5 people total (including you!). We've found that when brides bring more than 4 people, it can get overwhelming as the space gets crammed (as do the number of opinions!)
Q: How does a typical wedding dress appointment work?
A: Our bridal appointments are scheduled for an hour and a half. Your appointment will begin with a conversation with your designated stylist, who will then select 4-5 gowns for you to start with. We love when brides bring us photos for inspiration! After we get you in your first few gowns, your stylist will use your feedback to select additional gowns for you to try. We are here to help and guide you through the process in every way we can!
Q: Can I pick my own gowns to try on?
A: We typically discourage brides and their party from walking around the shop and selecting their own dresses. We have a large inventory with styles, designers, sizes & price ranges mixed in, which can make it overwhelming and confusing. We ask that brides trust our knowledgeable staff, who have seen our gowns on actual bodies!
Q: How many gowns can I try on during an appointment?
A: While we do not limit the number of gowns you are able to try, brides usually try on an average of 10-20 styles during their appointment. We find that anything past this number starts to blend together!
Q: What kind of undergarments should I wear?
A: Most of our dresses are made with great support and structure, so you shouldn’t have to wear additional garments unless you want to. If you feel like you might wear special undergarments on your wedding day, bring them with you! Please wear underwear to your appointment.
Q: Is the building handicap accessible?
A: We are in a registered building in Saratoga’s historic district, and unfortunately are not handicap accessible. There are 5 brick steps leading up to our front door, and our main floor can accommodate walkers.
Q: Is there anything else I should know?
A: If there is inclement weather, we will ask you to remove your shoes. This helps us to protect our sample gowns and our brides’ gowns. Some brides may be trying on their actual wedding gown that day! We can provide disposable slippers for your comfort, but welcome you to wear socks or bring your own slippers!